Refund policy

Your ticket remains our property and is a personal revocable license, which may be withdrawn, and access to the Event/Conference may be refused at any time upon a refund of the printed registration price.

If you are eligible under applicable law to avail of a right to cancel your purchase of a ticket within 24 hours without giving any reason and to receive a reimbursement of payments, you need to notify us in writing of your decision to cancel your ticket within this time. The refund will be made in the same form as the original payment was received (for example, a credit card payment will refund to the same credit card account number). However, you acknowledge that when you purchased a ticket to the Event/Conference you agreed to the immediate access/download of physical and digital content and that if you access the Event/Conference or any content you lose your right to a refund or cancellation.

All purchases of Event/Conference tickets are non-refundable in their entirety after the end of this 24-hour period or immediately following your access to the Event/Conference or any physical and digital content. You acknowledge that all refunds are subject to a deduction of a $50 processing fee or as otherwise advised (depending on the currency of your original transaction).

Our free and subsidised ticket promotions sometimes include a processing fee. This processing fee is non-refundable in its entirety.

If an individual purchases a general Attendee ticket before purchasing an Early Bird ticket, we will not grant a full refund when the general attendee ticket price has increased beyond the Early Bird ticket price.